Resources

Version	1.0
Version Date	31 May 2026
Approved by	"imID" close joint stock company, CEO.
Document Title	imID Sign General and Special Terms of Use
Document Classification	Public

Version	Version Date	Amendments
1.0	31 May 2026	Initial publication

imID Sign GENERAL TERMS OF USE

imID Sign General terms of use constitute a legally binding instrument.

By selecting "I agree," the User confirms that they have read and understood the document, agrees to its content, and acknowledges that the relationship with imID in connection with the use of imID Sign and the services available at www.imidsign.am will be governed by the terms and conditions set forth herein.

2. LEGAL EFFECT

2.1. When initiating signature process in relation to the Document, the User is entitled to receive/download/save/share the Document in relation to each signed Document.

2.2. Documents exchanged for signature via imID Sign may be signed solely using imID Signature. The terms and conditions for the use of imID Signature are available at www.imid.am.

2.3. Any alteration to a signed Document, however minor, will invalidate the electronic signature. Users must not alter Documents following execution.

2.4. By executing imID Signature through imID Sign, the User agrees and acknowledges that: (i) the signature executed by the User through imID Sign results in legal consequences; (ii) the signature executed by the User bears the power of the material (physical) signature and has the legal effect equivalent to a handwritten signature in accordance with the laws of the Republic of Armenia (iii) each electronically signed copy of a Document shall constitute an original for all legal purposes.

3. GENERAL

3.1. imID shall provide the User with the Services of such scope that is provided through the Subscription Plan selected by the User. Such Services are granted to each User individually and the User is not entitled to assign the right to use imID Sign in whole or partially to the Third Parties.

3.2. For each Account, as per the Subscription Plan selected, the specific data storage availability is applicable, enabling the User to upload and/or store the Documents for a limited period.

3.3. The User may not use imID Sign Account in a manner that results in excessive, automated, or repetitive requests, or in the generation or retention of inactive, non-functional drafts that are not meaningfully initiated or associated with a real interaction.

3.4. The User bears responsibility for the information uploaded, shared, disclosed and/or the data used through the use of imID Sign. imID shall in no event be held liable or bear any responsibility for/in relation to the information uploaded, shared and/or disclosed by the User and/or the data used through the use of imID Sign.

4. USER RIGHTS AND LIABILITY

4.1. The User shall:

a) configure and maintain its Account in an appropriate manner;

b) make use of all available control and verification mechanisms, including applicable security mechanisms;

c) implement appropriate measures to ensure the security of the User data, including access controls for authorized Users, data management, document retention, and the creation of backups;

d) immediately inform imID in the event of an Unauthorized Use of the Account or any threat relating thereto.

4.2. The User bears liability for:

a) functioning and security of the devices, networks and other resources used in the process of using imID Sign;

b) protecting the Account, requisites/access codes (such as password) necessary for accessing the Account;

c) safe internet connection.

5. FEE AND PAYMENT TERMS

5.1. The fee for the use of imID Sign shall be determined under the respective Subscription Plan.

5.2. The Subscription Plan may entail charges/fees based on the functional features of imID Sign Account and quantity of the Users.

5.3. The fee set forth under the Subscription Plan selected by the User shall be paid in advance, prior to the commencement of the respective subscription period.

5.4. The Services available to the User shall be limited to those included in the Subscription Plan selected by the User.

5.5. imID is entitled to unilaterally determine the respective form/method/tool/rule for the payment request and/or payment execution. Such form/method/tool/rule may be amended by imID from time to time.

5.6. imID is entitled to unilaterally modify/correct the payment request and/or payment execution document, in the event of encountering any omission/oversight in such document(s).

5.7. imID is entitled to introduce promotions and other advantages, provided however that such entitlement shall not be construed and/or interpreted as introducing permanent promotions/advantages. Therefore, promotion/advantages shall be effective for the term and on the conditions defined by imID. Further, if the promotion/advantages refer to the Subscription Plan, such promotion/advantages shall be effective when executing first purchase of such Subscription Plan.

5.8. imID shall not be liable for any tax or fee, bank commission or other charges, if such tax, fee, commission and/or charge is/shall be payable by the User when executing the payment. The sum corresponding to the Subscription Plan shall be received by imID in full, without any deduction.

5.9. imID shall not be liable for any tax burden that may be imposed on the User because of benefiting from the trial period or other promotion/advantages offered by imID.

5.10. The User is entitled to change the Subscription Plan at any time.

5.11. The term of the Subscription Plan commences upon purchasing thereof and ends on the expiry date of such Subscription Plan.

5.12. For the avoidance of any doubt, imID shall automatically renew the Subscription Plan selected by the User upon its expiry, provided that the automatic deduction of the fee corresponding to the Subscription Plan from the payment method designated by the User is successfully processed. Upon each renewal, the applicable fee shall be charged at the then-current price of the respective Subscription Plan. Such auto-renewals shall continue until the User opts to cancel the subscription.

5.13. imID may change the prices/fees set out in the Subscription Plan(s) at any time. Further, such change will not affect the Subscription Plan that is being used by the User and such change will be effective upon renewal of the use of the Subscription Plan.

5.14. If the payment is executed through the bank card entered on imID Sign, the User is entitled to remove the data of such bank card from imID Sign at any time.

6. TERMINATION OF THE USE OF imID SIGN

6.1. The termination of the use of imID Sign/termination of imID's Services takes place in the following events: (1) the User cancels the right to use imID Sign (hereinafter the "Account Deactivation"), in which case the User shall inform imID on the following address: support@imidsign.am; (2) the right to use imID Sign is terminated on the basis of imID's decision due to the User's breach of the obligation(s) set forth in these Terms; (3) if imID believes that the continuation of the use of imID Sign by the User imposes legal risks to imID or poses threat to imID Services and/or Users.

6.2. The Subscription Plan may automatically downgrade to a free-of-charge Subscription Plan without the User's prior consent or notification in the following cases: (1) the User fails to pay the applicable Subscription Plan fee within the period specified by imID; or (2) the User does not renew the Subscription Plan upon its expiration.

6.3. The User shall not be entitled to a refund. Notwithstanding the foregoing, imID may, at its sole discretion, apply a refund in accordance with its refund policy as published on the Website from time to time.

6.4. Termination of the use of imID Sign for any cause shall not exempt the User from the obligation to pay the sums (including but not limited to, the fee for the use of imID Sign, damages etc.), that became due prior to the termination date.

6.5. Upon the delay of the payment term by the User, imID is entitled to (but does not undertake to) grant the User the right to use imID Sign to the extent of the remaining inclusions of the Subscription Plan within 5 (five) calendar days from such delay at imID's sole discretion. In such case, if the User fails to renew the use of imID Sign (by purchasing the Subscription Plan) on the payment date, the User will be restricted to use the Account and/or the specific functionalities thereof.

6.6. In the event of termination of the use of imID Sign for any cause, imID shall be entitled to remove the information/data related to the Account, including the Document(s) and imID shall not bear any liability and/or shall not be obliged to retrieve and/or provide the User with the information/documentation related to the Account and existing prior to the removal. The matters related to the storage and/or deletion of the data are governed under the Policy.

7. INTELLECTUAL PROPERTY

7.1. imID Sign represents the intellectual property of imID and all intellectual rights in relation to imID Sign are owned by imID.

7.2. The User hereby agrees that during the use of imID Sign the User shall not infringe intellectual property of imID and shall not decompile, reverse engineer, disassemble imID Sign and/or the Website and/or carry out any action that will result in obtaining the source code and/or infringement of imID's intellectual property.

7.3. The materials, information and documents existing on imID Sign, except for the Documents uploaded/received/created/sent by the User, are owned by imID and the User shall in no event use or distribute them without prior written consent of imID.

7.4. The trademarks, logos, signs (hereinafter the "Trademarks") placed on imID Sign are owned by imID and the User shall not use, refer to or distribute the Trademarks without prior written consent of imID. Further, the User hereby agrees and acknowledges that imID is entitled to use the name of the User, User's trademarks for marketing purposes without the further consent of the User (including, via the Website and/or imID's presentation materials) and refer to the User in the respective marketing communication.

7.5. The User shall ensure that the Document uploaded/sent/created/received by the User through imID Sign does not infringe intellectual property rights of Third Parties and does not entail information/marks/images or other content that will result in the infringement of such rights.

7.6. imID hereby relies on the assumption that the intellectual property rights and any other rights in relation to the Document are owned by the User. Therefore, imID shall in no event be liable/obliged to examine matters related to the protection of the rights as to the Document (including the intellectual property rights) and/or the lawfulness of the use of such rights. The User shall bear full liability for the matters mentioned in this Section.

8. EXCLUSION/LIMITATION OF LIABILITY

8.1. imID shall in no event be liable for the content of the Document uploaded/sent/created/received by the User, compliance of such Documents with the legislation and/or the rights/obligations derived therefrom.

8.2. imID shall in no event be considered as the party to the Document. It is explicitly declared herein that imID only ensures technical support for the signing process.

8.3. imID shall not be liable for any damages, charges or losses in the event of Unauthorized Use of the Account.

8.4. imID has no control over the services offered by third parties (including but not limited to the mobile service providers), and imID shall not be liable for the potential defects/problems in relation thereto. Further, imID shall not be liable for: (a) failure to send or impossibility to send SMS/e-mail; (b) delay in the process of sending SMS/e-mail; and/or (c) changes introduced by the mobile service provider or other changes that affects the process of sending and/or receiving the SMS/e-mail within the scope of using the Services.

8.5. The User shall defend and indemnify imID from Third Party claims, obligations and shall compensate any damages, losses or charges/fees incurred by imID (including but not limited to the legal representation fees), relating to: (a) the User's use of imID Sign; (b) infringement of the Terms by the User; (c) infringement of the intellectual property rights or other rights of the Third Party by the User; and/or (d) the content and variety of the data processed within the scope of imID Services.

8.6. imID is entitled to place links of the Third Party services and/or resources on imID Sign, that fall outside of imID's control. Nothing in these Terms shall be construed as imID's warranty in relation to quality, appropriateness, proper functioning and lawfulness of the said Third Party services or the contents thereof. imID shall in no event be liable for the quality, appropriateness, proper functioning and/or lawfulness of the said Third Party services or the contents thereof.

8.7. imID bears no liability for determining the term(s) for storing the Document. Further, imID shall not be liable for/obliged to provide other parties with the electronic or other documents of the User.

8.8. Legislation may impose specific requirements on the transactions involving the User, including but not limited to the requirement that the User agrees to the method of execution of the contract and/or the requirement that the copy or other record of the transaction be delivered to the User. imID shall not be obliged to: (i) determine whether the User participates in a specific transaction; (ii) issue or obtain consent or determine whether such consent is revoked; and/or (iii) disclose information on the attempt to obtain such consent.

8.9. Specific types of Documents may be subject to mandatory form requirement (such as notary certification) – imID bears no liability/obligation to determine whether specific Document shall be certified/executed in a specific form or is subject to a specific form requirement. Determination of such matters and assessment of the risks related thereto shall be the responsibility of the User and imID shall in no event be liable for the matters relating to the mandatory form requirements applicable to the Document.

8.10. The User is aware that in the event of sharing with/sending the Document to other User, the latter or any other Third Party may copy the content of the Document or distribute the Document in a manner that contradicts with the User's interests. In such case imID bears no liability/responsibility and the User shall be liable for accepting/assessing the risks relating thereto.

8.11. The User acknowledges that in the event the User removes the Document and/or the Document is removed for any reason from the Account, imID shall in no event be liable for retrieving the Document.

8.12. The Parties hereby agree and acknowledge that imID's total aggregate liability for the claims arising out of these Terms and/or relating thereto shall be limited and shall in no event exceed the total sum of the fee paid by the User for the use of imID Sign within the previous month prior to the origination of such claim.

9. REPRESENTATIONS AND WARRANTIES

9.1. By registering on imID Sign and using imID Sign the User hereby confirms and warrants that:

9.1.1. The User bears liability/responsibility for the content of the Document uploaded, sent, received or created by the User through imID Sign and through the upload/sending/creating/receiving of the Document: (1) the User infringes neither intellectual property or other rights of Third Parties, nor any laws, ordinances, decrees, court decisions, or other mandatory requirement(s) or regulation(s); (2) the User does not aim to carry out or plan any illegal action; (3) no existing anti-money laundering laws will be infringed/evaded and/or will not result in the establishment of the grounds for money laundering; (4) the User does not distribute/spread any computer virus or other kind of threat that may harm Third Parties and/or infringe the rights of the Third Parties;

9.1.2. The User is an individual of legal capacity;

9.1.3. The information provided by the User to imID is correct, accurate and not misleading;

9.1.4. The User has obtained all approvals/consents/authorizations that may be necessary for the purposes of using imID Sign;

9.1.5. In the event the User acts on behalf of a legal entity, the person creating and managing the Account is authorized to represent the legal entity/act on behalf of such legal entity;

9.1.6. The User's use of imID Sign infringes neither agreements/contracts executed by the User, nor any legal acts/corporate rules or regulations applicable to the User;

9.1.7. The User will not use imID Sign for illegal/unlawful actions;

9.1.8. The User will not use imID Sign for the purpose of providing Third Parties with spam and/or marketing notifications;

9.1.9. The User will not use imID Sign for the purposes of spreading computer viruses and/or other electronic intervention that may damage imID Sign, Third Parties, other Users, may invade the electronic space of the Third Party and/or result in the illegal access to personal, commercial or other type of information;

9.1.10. The User will not use imID Sign on behalf of other person and/or with such requisites (name, surname, e-mail, etc.) that may result in confusion and/or misleading as to the identity of the User;

9.1.11. The User will not use the account/e-mail/identification details of another User;

9.1.12. The User is liable for the use of the Services;

9.1.13. The User is liable for keeping the username and password confidential and not allowing Third Parties' Unauthorized Use of the Account;

9.1.14. The User will immediately inform imID in the event of Unauthorized Use of the Account or any threat relating thereto;

9.1.15. The User will not carry out such activity that results/may result in disruption, destroying, hindering and/or otherwise damaging the functionality/functionalities of imID Sign (including but not limited to the functionality/functionalities related to the security of imID Sign);

9.1.16. The User warrants that they have prior express consent for all recipients messaged via imID Sign, and that this consent meets all legal and carrier requirements. The User is solely responsible for collecting, retaining, and producing auditable proof of consent. The User agrees to defend and indemnify imID against any and all claims, fines, liabilities, and costs arising from the User's failure to obtain proper consent or any other messaging non-compliance.

9.2. imID is entitled to unilaterally introduce amendments to these Terms, meaning that the amended terms will automatically apply to the User and will bear binding legal effect. For avoidance of any doubt, if the User persists using imID Sign upon introducing of the amendments by imID therein, it is implied that the User agrees to such amended/updated terms.

9.3. The User shall be responsible for periodically reviewing the Website to remain informed of any amendments. Any amended version of the Terms will be published on the Website prior to the User logging into the imID Sign Account. The serving notifications falls within the sole discretion of imID.

9.4. For the purposes of communicating with the Users, imID will use the User's registered E-mail, Mobile Number and/or the Account. The fact of serving the notices/notifications to the User's registered E-mail, Mobile Number and/or the Account shall be deemed received and effective.

9.5. The User warrants that the processing of the personal and/or other information or data by the User through the use of imID Sign will not result in the breach of the personal data protection laws, rules and/or regulations. The detailed rules on data privacy are specified in the Policy.

9.6. The User shall use the following contacts for the purposes of communicating with imID:

Postal and legal address

24/1 Azatutyan Street, Yerevan, Republic of Armenia,

E-mail

support@imidsign.am,

Phone number

+374 60 85 85 00

10. FORCE-MAJEURE

10.1. The Parties shall be exempted from the liability arising out of partial fulfillment or non-fulfillment of the obligations set forth hereunder in the event of a force-majeure – circumstances outside of the control of the Parties that make it impossible for the Parties to fulfil the obligations set forth hereunder.

10.2. Force-Majeure shall mean the circumstances that are insuperable and fall outside of the control of the Parties, the occurrence and effect of which could not have been avoided or overcome by the Parties and that cumulatively meet the following requirements: (a) they did not exist at the time of execution of these Terms; (b) they could not have been foreseen by the Parties in advance; and (c) they directly prevent the Party from the fulfillment of the obligations or realization of its rights.

10.3. If any of the above-mentioned circumstances directly affect the terms of fulfilment of the obligations set forth in the Terms, those terms shall be proportionally increased with the term of the operation of the respective Force-Majeure event.

10.4. For the avoidance of any doubt, the Parties hereby agree that upon expiration of the Force-Majeure event, the Parties shall continue to fulfill the obligations, that were suspended or postponed because of the Force-Majeure event. If the Force Majeure event continues for more than 90 calendar days, either party shall have the right to terminate the use of imID Sign.

11. GOVERNING LAW AND DISPUTE RESOLUTION

11.1. imID believes that most of the disputes may be settled through amicable negotiations without involvement of the Third Parties. Therefore, in the event of occurrence of a disputed matter and prior to adopting other measures, it is expedient for the User to refer to imID on the following e-mail: support@imidsign.am, describe the subject matter of the request/claim and indicate his/her contact details (as well as, the User's name, if the claim concerns the Account of the User).

11.2. In the event of the Parties' failure to reach an amicable solution all disputes arising out of the Terms shall be referred to and resolved by the competent courts of the Republic of Armenia.

11.3. The Terms and/or all matters relating thereto or arising therefrom shall be governed by the laws of Republic of Armenia.

12. FINAL PROVISIONS

12.1. The User shall not be entitled to assign the rights/obligations set forth in these Terms to the Third Party/Third Parties.

12.2. The content of these Terms precisely describes the intent of the Parties and the declaration of intent by the Parties has been resulted from the reasonable judgement and not only from the mere literal essence.

12.3. Waiver of any Party in the event of partial or full breach of these Terms and/or the legislation by the other Party shall not apply to the subsequent breach(es) of these Terms and/or the legislation.

12.4. Invalidity of any of the Clause(s), Section(s) of these Terms shall not affect validity of the entire Terms and/or other Clause(s), Section(s) thereof. Instead of the invalid provision, the Parties shall use such provision that enables achieving the purpose of these Terms (including, the purpose entailed in the invalid provision).

12.5. The numbering and headings of the Clause(s), Section(s) of these Terms are applied for convenience purposes only and bear no importance as to the interpretation of these Terms.

imID SIGN SPECIAL TERMS OF USE

1. GENERAL PROVISIONS

1.1. The Terms of Use establish the specific terms of use of imID Sign.

1.2. The Terms of Use represent integral and substantive part of imID Sign General Terms of Use.

1.3. In the event of any conflict between these Terms of Use and the imID Sign General Terms of Use, these Terms of Use shall prevail to the extent of such conflict.

1.4. The terms and definitions applied in these Terms of Use shall be interpreted in accordance with imID Sign General Terms of Use, unless determined otherwise in these Terms of Use and/or derived otherwise from the context of these Terms of Use.

1.5. The use of the additional functionalities indicated in these Terms of Use is subject to the terms of the Subscription Plan selected by the User.

2. SPECIAL TERMS AND CONDITIONS

2․1. imID Sign Validator

2.1.1. The User or any visitor of the Website may verify the validity of imID Signature by uploading the Document to "imID Sign Validator" feature of imID Sign.

2.1.2. The uploaded Documents will be transmitted to imID infrastructure, and by uploading a Document, the User or the visitor of the Website consents to the transmission of the Document and its associated data to imID.

2.1.3. imID strongly recommends that the Users and the visitors of the Website refrain from uploading documents containing sensitive and/or confidential information.

2.1.4. The transmitted Documents are not stored and are automatically removed from the system immediately following the validation and closing the browser.

2․2. Creating an Account

2.2.1. The User undergoes the registration procedure on imID Sign with a unique e-mail and name/surname. The User shall be able to register and log in, providing secure and reliable email and password for imID Sign access. It is inadmissible for two or more Users to have identical e-mails.

2.2.2. The User is entitled to share space and add new Users to the Account and grant those persons various functions (such as viewing, approving or signing the Document, initiating the Document for the purposes of its signature).

2.2.2.1. Replacement of the Users. If the User shares space with others, they may be replaced by the User any time with a new User.

2.2.2.2. Account Deactivation. The right to request Account Deactivation is reserved exclusively for the User that created the Account.

2.2.3. The User shall protect the Account parameters and shall not enable the Third Party's access thereto. In the event the User believes that the Third Party has obtained access to the User's Account, the User shall immediately inform imID thereof, whereas imID shall immediately suspend and/or block the Account in such an event. For the avoidance of any doubt, if the User fails to notify imID immediately on the Unauthorized Use of the imID Sign, any activity carried out through the Account shall be considered as the activity carried out by the User.

2․3. Uploading the Document

2.3.1. The Document uploaded to imID Sign for signing/approval shall be in an electronic file format supported by imID Sign at the time of its upload.

2.3.2. The person initiating the signing process shall be the User, whereas the other party that was invited to sign the document shall create an Account to act as a signatory (if such party does not already have an Account).

2.3.3. Upon logging into the Account, the User is entitled to upload the Document and commence the signing/approval process. To initiate the signing process, the User: a) indicates the names, surnames, e-mails of the signatories, approvers, viewers, b) determines the procedure for the signing (i.e., parallel or subsequent signing) if such feature is available under the relevant Subscription Plan; c) determines the place of signatures in the Document if such feature is available under the relevant Subscription Plan; d) determines the signing/approval order of the Document if such feature is available under the relevant Subscription Plan; e) Signs/approves the Document (if the User has opted to be the first to sign/approve the Document).

2.3.4. The User is responsible for assessing the legal risks related to the uploaded Document, as well as for ensuring that the content of the Document complies with the legal requirements applicable to the User. For the avoidance of doubt, imID shall in no event be liable for the User's use of any content in the uploaded Document and/or for any damage or expenses arising from such use (if any).

2․4. Correction of the data

2.4.1. After the Document is sent by the User to the signatories/approvers/viewers of the Document, the User can no longer correct/change the name, e-mail and/or other data that has been indicated by the User when sending the Document. In the event of necessity to change/correct the above-mentioned information, the User shall create new Document if one of the signatories/approvers/viewers has already signed/approved the Document. In this case, the participants' signatures will be counted against the signature limit specified in the Subscription Plan.

2․5. Registered User

2.5.1. The Document cannot be signed, downloaded, unless the recipient (signatory/approver/viewer) is a registered User of the imID Sign.

2․6. Signing method

2.6.1. The User may sign the Document solely through imID Signature, subject to the terms of the applicable Subscription Plan.

2.6.2. If the recipient of the Document is not yet registered in imID Sign, he/she will be prompted to register and log in to gain access and sign the Document.

2․7. Template of Workflows and Contacts

2.7.1. The User may create and store in imID Sign the templates of widely used workflows.

2.7.2. imID Sign automatically adds recipients to the contact list, and the User may select the recipients from the saved contacts.

2․8. Subscription Plans

2.8.1. imID offers Users various Subscription Plans with different functionalities and payment terms. Each Subscription Plan shall include specific features and pricing terms as determined by imID. imID reserves the right to modify or update the Subscription Plans at any time at its sole discretion.

2.8.2. imID offers the User to use the imID Sign free of charge with predefined monthly signing limits. The rights and obligations under the Terms are fully enforceable and binding and the free usage of imID Sign does not imply any exclusion(s) in this regard.

2․9. Automatic Deletion

2.9.1. The Document shall be available on the Account for 21 (twenty-one) calendar days following its submission for signature and/or approval. After the expiry of the specified period, if the Document is not signed and/or approved, it shall remain accessible in the Account to the User and imID for an additional 7 (seven) calendar days, after which it shall be automatically deleted and become inaccessible in the Account to the User and the Company.

2.9.2. Once the Document has been signed/approved by all participants, it shall remain available on the Account for 7 (seven) calendar days. After this period, the Document will no longer be accessible on the Account. Accordingly, to avoid loss of the Document, the User shall be responsible for saving it to its own storage media.

3. FINAL PROVISIONS

3.1. These Terms of Use may be amended in accordance with the rules set forth in imID Sign General Terms of Use.

3.2. The matters not regulated through these Terms of Use shall be governed under imID Sign General Terms of Use.

Resources

General and Special Terms of Use

Details of the document

Revision History

imID Sign GENERAL TERMS OF USE

1. DEFINITIONS AND INTERPRETATIONS

imID SIGN SPECIAL TERMS OF USE